Position: Training Instructor – Reservation & Ticketing, Apply By 20 November 2025
US-Bangla Airlines, the largest private airline in Bangladesh, is inviting applications from dynamic, knowledgeable, and self-motivated individuals to join our Training Division as a Training Instructor (Reservation & Ticketing). Candidates should have strong expertise in airline reservation systems, ticketing procedures, and customer service operations.
Applicants with O Level/A Level educational background will be given preference.
Education
Bachelor of Business Administration (BBA)
Bachelor of Business Administration (BBA) in Finance, Accounting, Accounting & information Systems
Bachelor’s degree in any discipline (preferably in Tourism & Hospitality Management, Aviation, or related fields).
IELTS score of minimum 6.5 is preferred
Experience as an IELTS instructor is an added advantage
Additional Requirements
- Age 26 to 30 years
- Experience in teaching, preferably as an IELTS instructor
- Knowledge on Global Distribution System (GDS) & WEB reservation systems for creating PNR, modifications, processes cancellations, and issuing/ reissuing/refunding tickets will add value.
- Handful skill and knowledge on Reservation & Ticketing will add value
- Working effectively with colleagues, staff, students, administrators, and others of various cultural and socio-economic backgrounds
- Must have hands-on experience in airline reservation and ticketing (GDS knowledge preferred).
- 1–2 years of experience in the aviation industry is required; candidates with prior instructional or training experience will get preference.
- Excellent communication and presentation skills in both English and Bangla.
- Candidates with O Level/A Level educational background will be given preference.
Responsibilities & Context
- Conducting training for newly recruited strength
- Delivering lectures on Aviation orientation, Reservation and ticketing, GDS, and Sabre software.
- Arranging workshops with OTA professionals to ensure smooth implementation of SOP in the audit department.
- Delivering study materials including handouts and visual resources to facilitate an agile learning environment.
- Informing about recent business trends and best industry practices along with tech advancements within the industry.
- Revamping training modules in compliance with IATA and ICAO standards.
- Tailoring training schemes to fit dept. specific requirements.
- Monitoring and evaluation:
- Setting up question papers for scheduled training assessments on the modules above.
- Evaluating exam scripts and reporting on progress/regress of the trainees.
- Closely monitoring soft skills to check if the incumbent(s) is/are fit to render workload, and authority with utmost professionalism.
- Speculating gaps and scopes of improvement in overall operations of OTAs Support:
- Coordinating within OTAs to arrange intermittent training workshops.
- Conducting training sessions at the respective OTAs on basic functionality of GDS (Sabre, Galileo).
- Liaising with external stakeholders to design and provide training products (training software) at the advanced user level to enable OTA reservation teams with a self-paced learning environment.
- Requirements:
- Bachelor’s degree in any discipline (preferably in Tourism & Hospitality Management, Aviation, or related fields).
- Must have hands-on experience in airline reservation and ticketing (GDS knowledge preferred).
- 1–2 years of experience in the aviation industry is required; candidates with prior instructional or training experience will get preference.
- Excellent communication and presentation skills in both English and Bangla.
- Candidates with O Level/A Level educational background will be given preference.
Job Location: Head Office, Dhaka
Compensation & Benefits:
Salary: Negotiable
Benefits Include:
- Food Allowance/ Full Subsidized Lunch
- Health Insurance Coverage
- Free Air Tickets (as per company policy)
- Mobile Bill Allowance
- Yearly Salary Review (as per company policy)
Application Deadline: November 20, 2025
Only shortlisted candidates will be contacted for further assessments.
Application Link: Apply Here
Source: Official Facebook Page of USBA Career
