Job Category: Sales & Marketing

Location: Renaissance Dhaka Gulshan Hotel, 78 Gulshan Avenue, Dhaka-1212, Bangladesh

Employment Status: Full Time

Position Type: Non-Management

Job Responsibilities

• Respond to guest calls, requests, and issues by coordinating with relevant departments (Sales, Data Administration, Accounting).
• Apply effective sales techniques to maximize revenue while maintaining guest loyalty and satisfaction.
• Manage and approve guest complimentaries (e.g., rewards points, gift vouchers, show tickets).
• Promote Marriott brand image across internal teams and external stakeholders.
• Process Marriott Rewards point redemptions, reservation requests, modifications, and cancellations via phone, fax, or email.
• Enter and update guest information accurately in Marriott systems.
• Perform general administrative duties including filing, emailing, typing, and documentation.
• Support Sales & Marketing operations and assist in team motivation and training.
• Ensure professional grooming, confidentiality, and adherence to company policies.
• Deliver high-level guest service through professional communication and proactive support.
• Maintain strong working relationships with colleagues and support team objectives.
• Monitor team performance to ensure consistency and quality standards.
• Handle documents, reading materials, and operational tasks efficiently.
• Perform physical tasks such as moving and carrying items up to 10 pounds when required.
• Execute any additional duties assigned by management.

Preferred Qualifications

• Education: Minimum High School Diploma or GED.
• Experience: At least 2 years of relevant experience.
• Supervisory Experience: Not required.
• Certification: Not required.

About Marriott International

Marriott International is an equal-opportunity employer committed to fostering an inclusive and diverse work environment. The organization values cultural diversity, talent, and unique experiences across its global workforce.

About Renaissance Hotels

Renaissance Hotels is designed for guests seeking authentic cultural discovery and meaningful travel experiences. As part of Marriott International, Renaissance Hotels embraces creativity, curiosity, and a passion for delivering memorable guest interactions.