Training Format: Online Live Classes
Duration: 5 Days
Class Days: Friday and Saturday
Course Overview
This course has been specially designed for travel agents who sell air tickets but often have limited understanding of the actual procedures their customers go through at the airport — from check-in to boarding.
Through this program, participants will gain a practical understanding of every stage of the passenger journey, learning what happens from the time a traveler enters the airport until they board the aircraft. The course also teaches how to identify and solve passenger issues that may arise during airport processing.
This short course is ideal for new travel agency owners or newly recruited reservation officers, as it focuses on after-sales service excellence and enhances customer support capabilities.
What You Will Learn
- History of Aviation and Overview of Bangladesh’s Aviation Industry
- Civil Aviation Authority and Airport Functions
- Airport and Airline Staff and Their Roles
- Functions and Services of ICAO and IATA
- Role of Airlines and Ground Handling Agents
- Basics of Travel Documents (Passport and Visa)
- Common Passenger Mistakes
- Human Trafficking Awareness in Aviation
Eligibility
- Minimum HSC or equivalent qualification
- Basic English communication and computer literacy
Course Features
- 5 Online Live Classes
- Interactive Visual Presentations, Quizzes, and Exercises
- Online Verifiable Certificate
- Opportunity for inclusion in “Talent Tank”
Course Fees
- Regular Fee: BDT 10,000
- Promotional Fee: BDT 5,000 (50% Discount)
Payment Options
Bank Transfer / Deposit:
Account Name: AVIATION.COM.BD
Account Number: 0172112000004851
Bank: United Commercial Bank (UCB), Elephant Road Branch
bKash (Merchant No): +8801313966688
Cash Payment:
Directly at our office.
Contact Information
Phone: 01313-966688
Email: info@aviation.com.bd
Website: www.aviation.com.bd
Office Address:
Concord Tower, Suite 902, Level 09
113 Kazi Nazrul Islam Avenue, Dhaka – 1000
aviation.com.bd
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