Executive, Flight Reservation
On-site at the Jatri
Job Overview
Jatri, a leading company revolutionizing public transport in Bangladesh, is now expanding into the Online Travel Agency (OTA) sector. As part of this new venture, Jatri is hiring a Flight Reservation Executive to manage ticketing operations, customer interactions, and flight reservations using Global Distribution Systems (GDS).
Key Requirements:
- 2–3 years of proven experience in flight booking, ticketing, or customer service in the airline or travel agency sector.
- Hands-on experience with Amadeus and Sabre GDS is mandatory.
- Graduation in any discipline from a reputed university (preferred).
- Proficient in English (spoken and written).
- Strong problem-solving skills and attention to detail.
- Familiarity with CRM tools is an added advantage.
Responsibilities:
- Accurately process flight bookings, modifications, reissues, and cancellations using GDS.
- Handle refunds and voided tickets, maintaining accurate records.
- Manage inbound/outbound customer calls related to travel assistance and inquiries.
- Assist during flight delays or cancellations, offering rebooking options.
- Stay up to date with airline schedules, fare rules, and industry promotions.
- Collaborate with CRM systems to log interactions and ensure timely follow-ups.
- Work closely with internal teams, agents, and airlines to maintain service quality.
- Suggest improvements to optimize customer service and operational efficiency.
Benefits:
- Monthly salary between BDT 30,000 – BDT 35,000.
- Work location at Gulshan, Dhaka.
- Opportunity to join a fast-growing OTA project.
- Professional environment with growth and learning opportunities.
Eligibility:
- Bangladeshi citizens or legal residents eligible to work in Bangladesh.
- Willing to work full-time from the designated office location.
- Educational background in Tourism, Business, or related fields is preferred.
Application Process:
Interested applicants may submit their updated CV to info@jatri.co or apply directly through:
🔗 https://www.jatri.co/career/job-details/114
📅 Application Deadline: 15 June 2025
Why Join Jatri?
Jatri is entering the OTA space with a mission to transform the air travel experience in Bangladesh. This role is a chance to be part of an innovative project that combines technology and travel to create seamless digital booking services and develop Career in the Aviation Industry of Bangladesh.
