GoZayaan is hiring a dynamic and detail-oriented Executive – Operations to join its fast-growing team. If you want to build your career in a hyper-growth travel-tech organization and thrive in a fast-paced operational environment, this role is for you.

Key Responsibilities

• Manage end-to-end booking processes to ensure exceptional customer experience.
• Verify customer documents, policies, and travel regulations.
• Cross-check and confirm transactions for each booking.
• Maintain updated travel advisories and operational guidelines.
• Communicate with customers via phone & email; process changes, cancellations, and booking updates.
• Coordinate with external partners including airlines, hotels, and GDS systems.
• Identify process improvement opportunities and contribute to workflow optimization.
• Collaborate with cross-functional teams to minimize customer query resolution time.

Requirements

• Minimum undergraduate degree from a reputed university.
• Strong proficiency in English & Bengali (reading, writing, speaking).
• Excellent communication and interpersonal skills.
• Tech-savvy: MS Office, CRM, and ability to adapt to new tools.
• A team player with a positive attitude, responsibility, integrity, and attention to detail.
• Relevant experience in operations or customer service is an advantage.
• Flexible to work on roster-based schedules, including weekends and holidays.
• Ability to adapt to new processes and take on additional responsibilities as needed.

How to Apply

Submit your CV at: Apply Here