ShareTrip, one of Bangladesh’s leading travel-tech platforms, is inviting applications for the position of Executive – Contractual (Customer Relationship Management). This role is designed for energetic, customer-focused individuals who can deliver prompt support and maintain high service quality across communication channels.
Vacancy: 02
Location: JCX Business Tower, Bashundhara R/A, Dhaka
Key Responsibilities
- Provide prompt and accurate customer support via hotline and other communication channels
- Resolve inquiries with clarity, empathy, and professionalism
- Maintain punctuality and ensure smooth communication flow
- Collaborate with team members to support process improvement
- Identify upselling and cross-selling opportunities to enhance revenue
- Stay updated on industry trends and customer service best practices
- Contribute to a positive, motivated team environment
Required Qualifications
- Bachelor’s degree in Business, Marketing, Management, Hospitality, Tourism, or related fields
- Minimum 1 year of experience (CRM / customer support preferred)
- Excellent communication skills in Bangla & English
- Professional, punctual, and self-driven attitude
- Typing speed of 40+ WPM
Benefits
- Competitive salary (negotiable)
- Career growth opportunities
- Friendly & flexible work environment
- Subsidized lunch
Working Hours
- On-site
- 9-hour/ 6-hour shift
- 5 working days (Roster-based)
Application Link
Interested candidates may submit details here: Apply Here
